Frequently asked questions
Here you can find the answers to the most common questions we get from our customers For easier navigation, we divided the questions to three sections:
- In the first one Pucle product questions you can find details about the products and contents of the package.
- Pucle systems will answers Qs about our organization. And the last section clears out everything about Shipping and refunds.
- And the last section clears out everything about Shipping and refunds.
In case you didn’t find an answer to your own question, don’t hesitate to send it to us! We will be happy to answer!.
Pucle product Qs:
- The frame is in the package?
Yes, our Pucle frame is easy to assemble and comes in four parts, that’s why it’s possible to fit it into the tube. The frames are hand-made and lovingly carved by our carpenter out of beech wood. The frames are natural light brown color.
Part of the pack is also a tiny screw-driver and the screws to tighten the frame. You don’t need anything else to put the frame together, only things included in the package. You will also find a manual Guide for smart assemblers to make sure, you are assembling correctly.
You don’t need to glue the frame at all and you can disassemble it anytime and maybe change the illustration.
- Can I buy a frame of a different color?
Not yet, for now we have only natural color of beech wood.
- Do I need to glue the puzzle before framing?
NO, YOU DON´T! We figured out the system, so you never have to glue the puzzle. No need to glue anything, nor the puzzle, nor the frame. In the package you’ll find our Guide for smart assemblers that will guide you through the simple framing process.
Everything necessary to frame your puzzle is already in the package. And great advantage is that you can disassemble both puzzle and the frame anytime, just like everlasting jigsaw!
- What is in the tube package?
In the Pucle pack you’ll find cardboard mat to assemble your puzzle on, four parts of wooden frame, protective sheet to put on top of assembled puzzle, corner screws with a tiny screwdriver, guide for smart assemblers with manual and cute cotton baggie full of awesome puzzle made out of recycled cardboard. You can check out the framing system in this video!!
- What is that Guide for smart assemblers?
In the Guide you’ll find instruction how to assemble the frame, picture of the selected motif and a short info about the artist and the illustration. In case there is a story to your illustration you can read about it in the Guide.
- What sizes of puzzle do you offer?
Now we are offering puzzle of 24, 48, 100, 200, 500 and 1 000 pieces. Measurements of separate puzzle pieces are also always written down by the motif.
24 pieces – about 5 x 7 cm
48 pieces – about 3,5 x 4,5 cm
100 pieces – about 5 x 7 cm
200 pieces – about 3,5 x 4,5 cm
500 pieces – about 2 x 2 cm
1 000 pieces – about 2 x 2 cm
- What kind of puzzle is appropriate for 3, 4 or 5 year old kid?
Puzzle of 100 pieces are suitable for smart kids in kinder garden around 4 years old and older.
Puzzle of 200 pieces are suitable for kids around 7 years old and older.
Puzzle of 500 pieces are suitable for kids and adults older than 10 years.
- Does assembling have any health benefits?
Yes, it does! Assembling brings many benefits for your brain. When assembling we use both hemispheres, left one analyzes the pieces and the right one intuitively creates the picture. Assembling puzzle supports the creation of dopamine, improves memory and ability to learn, improves focus, creative and logical thinking.
These positive effects are important for both kids and adults. We often hear about the importance of a play and active mediation in adults’ lives. Assembling puzzle also serves as prevention against Alzheimer’s disease and dementia. Pucle creates a space for an active brain relaxation with many benefits. Check out more details about this in our blog!
- Can I buy a voucher for Pucle?
Yes, you can buy a voucher right here. Vouchers are a great solution for a gift if you are not sure which design to choose! Let the lucky ones pick for themselves what’s the best fit for their interior.
- Why is Pucle the best gift?
Pucle is playful, smart and beautiful! It’s a playful piece of art that can decorate any home. It brings joy and relaxation. Very suitable for any occasion, whether it’s birthday, Christmas, housewarming event or even a wedding! Pucle is a beautiful, original gift of great quality and made with love.
- Is Pucle eco-friendly?
Yes, we are trying our best to keep Pucle as environment friendly as possible. The puzzle, mat and tube are all made out of recycled cardboard. Inside of the package you won’t find any unnecessary plastic and puzzles are stored in a lovely handmade cotton bag.
We are trying not to waste any material during the production. The bubble wrap we use to protect Pucle during shipping is from people and companies that would otherwise throw it to the trash.
- What can I do with the cotton bag?
You can use it to store herbs, dried mushrooms, screws or nails. You can use it for anything, the material is pure cotton.
- Do you ever reprint sold out illustrations?
Every illustration is printed in limited amount. We do reprints very rarely, but in case there is a motif that got huge success it’s possible to put back into our print plan. We print our motifs in bulk, once or twice a year.
- How is your puzzle different from those classic ones in stores?
The first big difference is the motif. Our motifs are created with love by talented and skilled illustrators, about which you can read in the Guide for smart assemblers that you’ll find in the package or check them all out here. Another huge difference is the frame. Handmade wooden solid frame is included in the Pucle package. Thanks to this frame you don’t need to glue the puzzle at all, ever!
The frame is assemblable and comes in four parts. You can assemble and disassemble frame and puzzle anytime and play again. Pucle is fun and games, but it’s also a piece of design for your interior. We are picking the motifs carefully, so there is something for offices, kids’ rooms, kitchens and living rooms too. Thanks to Pucle you will learn something new about art and culture. What a great combo of advantages!
- What happens if there is a piece missing?
In case of an unfortunate event of missing piece, please contact us at firstname.lastname@example.org.
- Can I become a Pucle illustrator?
If you would like to collaborate with us, send us your portfolio to email@example.com don’t be shy to write us all the reasons why you would enjoy working with us.
- Is it even possible to assemble one-colored parts of puzzle?
Don’t worry, of course it´s possible Just focus more on the shape of the puzzle and navigate accordingly. It’s a great exercise for brain, attention and logical thinking. And assembling a challenging picture will bring even more satisfaction in the end!
Delivery and returns:
- What to do in case I want to return my order?
Please contact us via email at firstname.lastname@example.org so we can tackle your problem individually. We are following the return policy guidelines of EU. Please check these FAQ to see whether the solution to your problem is presented.
- What if my product is incomplete or faulty?
Please contact us via email at email@example.com Write us what is wrong with the product and please attach pictures if necessary. We will do our best to fix the problem or send you the missing piece as soon as possible.
- What if the delivery service obviously damaged my parcel?
In case the parcel is obviously damaged, you don’t have to accept the item and as soon as we receive the information, we deal with the delivery service and send you a new one. In case you have already accepted, please contact us immediately at firstname.lastname@example.org and send the pictures of the damage so we can claim it with the delivery service as soon as possible.
- What if I have lost an interest in the product meanwhile it arrived and now I want a refund?
Please, contact us via email email@example.com. In case you want to return and send back an undamaged product, we will send you a full refund that you have paid on our website. In the case that the original order was processed correctly on our side, the customer covers the shipping cost of the product back.
- How long does it take to deliver international orders?
International shipping usually takes about 5 – 10 working days.
- What is your approach to packaging?
We are trying our best NOT to send more plastic into the circulation, but we still need to pack responsibly and according to the rules of delivery services. We are collecting second-hand bubble wrap from companies and individuals. This bubble wrap would end up in the (hopefully at least recycling) bin and we are giving it a second function. Since our very first order in 2017 we haven’t purchased any bubble wrap on our own and every order had been dispatched in recycled wrapping.
- I am ordering as a gift, can you NOT attach the invoice and send a little note to my friend?
Absolutely, please just send us a note while making your order in the space for notes – and we can attach a hand-written note to your giftee. We don’t print out the invoices unless you ask us to attach it – we are trying to be mindful of the environment and you can always find your invoice back in the e-mail that you receive after ordering.
- Can I track my international order?
Our system doesn’t offer tracking automatically but we will be happy to send you your tracking number individually, in case you would like us to send it to you, please contact us at firstname.lastname@example.org.